Welcome to Wag & Bone
Austin Pet Care FAQ

General Austin Pet Care FAQ

What's the booking process like?

Our booking form allows you to select the day and hour according to any particular service that interests you. 

After filling out the necessary information, one of our people will receive the booking and process it. 

Once accepted, you'll receive a follow up email with a pet care form and payment instructions. 

Once paid, your booking will be accepted and your spot secured. 

Are you licensed and insured for pet care services in Austin?

Yes, Wag & Bone is fully licensed and insured to provide professional pet care services throughout Austin, Texas. We prioritize the safety and wellbeing of every pet in our care.

How far in advance should I book Austin pet care services?

We recommend booking at least 1-2 weeks in advance, especially during holidays and peak travel seasons when Austin pet care services are in high demand. However, we'll do our best to accommodate last-minute requests when possible.

Do you provide pet care services on holidays in Austin?

Yes, we understand that pets need care year-round. We provide drop-in visits and boarding services during most holidays, though holiday rates may apply.

What's your cancellation policy for Austin pet services?

We require at least 24-48 hours notice for cancellations. Please refer to our detailed cancellation policy provided during booking or contact us directly for specific questions.

Do you provide medication administration for pets?

Yes, our experienced pet sitters can administer medications as directed. However it's important to note that we are only legally allowed to give them medication in pill form. We are not allowed to inject your pet.

Please provide detailed instructions and ensure medications are properly labeled during your Austin pet care service.

Can you accommodate special needs pets in Austin?

Absolutely! We have experience caring for senior pets, pets with medical conditions, and those requiring special attention. Please discuss your pet's specific needs when booking our Austin pet care services.

How do you ensure the safety of pets during outdoor activities?

All outdoor activities are supervised, and we use secure leashes and harnesses. Our South Austin location provides safe, enclosed areas for off-leash play and exercise.

Do you offer puppy care services in Austin?

Yes, we provide specialized care for puppies, including more frequent potty breaks, socialization, and age-appropriate play. Our Austin puppy care services are tailored to your young dog's developmental needs. Puppy care may incur more costs as they require more detailed care. 

What payment methods do you accept for Austin pet services?

We accept various payment methods for your convenience. Payment details are provided during the booking process for all our Austin pet care services.

What are your Pet Care Costs?

We have several different options for you from:

Dog walks/in-home visits

  • $25.00 for 30 minutes
  • $40.00 for 45 minutes
  • $50.00 for 60 minutes

Hiking Trails

  • 1 hour hike on the Greenbelt: $50.00
  • 2 hour hike on the Greenbelt: $85.00

Dog Boarding Ranch

  • $50.00 per night for 1 dog
    +$25.00 per additional dog (price may vary for XL dogs)

Drop-In Pet Sitting Services in Austin, TX

How long are drop-in pet visits in Austin?

Our Austin pet sitting drop-in visits range from 30 minutes, 45 minutes, and 1 hour. A detailed pet care form is emailed to you after booking your reservation. You can fill out this form to inform your professional pet sitter exactly how you'd like the visit to go for your furry family member.

How many drop-in visits are recommended for dogs and cats in Austin?

For dogs: We recommend 2 to 3 drop-in visits per day to ensure your dog gets adequate attention, exercise, and bathroom breaks.

For cats: 1 to 2 drop-in visits per day is typically recommended, depending on your cat's specific needs and routine.

What's included in Austin pet sitting drop-in visits?

Our comprehensive pet care visits include feeding, fresh water, litter box cleaning (for cats), outdoor potty breaks, playtime, and lots of love and attention. We also provide photo updates so you can see how your pet is doing while you're away.

What types of pets do you care for during drop-in visits?

We specialize in dog and cat care, but we're happy to discuss caring for other small pets. Our experienced Austin pet sitters are trained to handle pets of all sizes and temperaments.

Dog Boarding at Our Austin Ranch

How many dogs can stay at your Austin dog boarding ranch?

Because we are a boutique-style, privately owned dog ranch in Austin, we limit boarding to up to 4 dogs per stay. This ensures personalized attention and a stress-free environment for every guest.

Do you board cats and dogs together from different owners?

Cats are only boarded if an owner has both cats and dogs that already live together harmoniously. These mixed pet reservations are scheduled as the only guests during that timeframe for safety and comfort.

What's the location of your Austin dog boarding facility?

Our private dog boarding ranch is located in the South Austin area near Menchaca and William Cannon. For security and privacy reasons, we share the exact address after your reservation is confirmed.

Will my dog leave the ranch during their Austin boarding stay?

Your dog will enjoy supervised neighborhood walks around our South Austin location. We also offer optional visits to nearby Garrison Park, located just two blocks away. This expansive park features trail networks with abundant tall trees - perfect for socialization and exercise for Austin dogs.

What makes your Austin dog boarding different from large commercial kennels?

Our boutique dog ranch provides a home-like environment with personalized care, limited guest capacity, and spacious outdoor areas. Your dog receives individual attention rather than being housed in traditional kennel runs.

Do you offer overnight dog boarding in Austin?

Yes, we provide overnight dog boarding services at our private South Austin ranch. Your dog will sleep comfortably indoors and have access to secure outdoor play areas throughout their stay.

BOOK NOW!

Your Pets will Love us!