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WAG AND BONE ATX LLC

TERMS OF SERVICE

Last Updated: September 25, 2025

IMPORTANT: THESE TERMS INCLUDE BINDING ARBITRATION AND CLASS ACTION WAIVER. BY USING THIS WEBSITE OR BOOKING OUR SERVICES, YOU AGREE TO THESE TERMS.

1. ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) govern your access to and use of the Wag and Bone ATX website located at https://www.wagandboneatx.com (the “Website”) and all pet care services (“Services”) provided by Wag & Bone ATX LLC, a Texas limited liability company (“Company,” “we,” “us,” or “our”).

By accessing this Website, booking Services, or using any of our pet care services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use this Website or our Services.

You represent that you are at least 18 years of age and have legal authority to enter into this agreement. We do not permit persons under 18 to use this Website or book our Services.

2. DEFINITIONS

  • “Website” means https://www.wagandboneatx.com and all associated pages, features, and content
  • “Services” means all pet care services offered by Company including walking, boarding, hiking, dog park visits, bathing, plant watering, and related services
  • “Pet” means any animal under Customer’s care placed in Company’s temporary custody for Services
  • “Customer,” “You,” “Your” means the person booking Services or using the Website
  • “Caretaker” means Company employees or contractors providing Services
  • “Emergency” means any situation requiring immediate veterinary attention
  • “Premises” means any location where Services are performed

3. WEBSITE TERMS

3.1 Website License and Restrictions We grant you a limited, non-exclusive, revocable license to access and use the Website for booking Services and personal use only. You may not:

  • Use automated systems to access the Website
  • Attempt unauthorized access to any Website systems
  • Upload harmful code or interfere with Website operations
  • Use the Website for any unlawful purposes
  • Violate any applicable laws or these Terms

3.2 Intellectual Property All Website content, including “Wag and Bone ATX” trademarks, is owned by Company and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

3.3 User Content By submitting any content through the Website, you grant Company a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes.

4. PET CARE SERVICES

4.1 Service Offerings

WALKING SERVICES:

  • Walking, feeding, washing food/water bowls, waste disposal (indoor and walk waste only – NO backyard cleanup), mail retrieval, trash removal, basic pet interaction
  • Plant/yard watering available for additional fee
  • Specific services must be clearly requested at booking

DOG PARK SERVICES:

  • Transportation to familiar dog parks, supervised play, leash management until in designated off-leash areas, hydration, waste cleanup
  • Customer must provide toys, water vessels, and specify park preferences
  • Pet safety is Caretaker’s sole discretion

HIKING SERVICES:

  • Transportation within Austin city limits ONLY, leashed supervision throughout, hydration breaks, optional feeding before/after
  • Treats during hike only with Customer’s written consent and Customer-provided treats
  • Weather conditions may require modification or cancellation

BOARDING SERVICES:

  • Feeding, bowl maintenance, supervised outdoor time (maximum 5 consecutive hours), indoor kennel rest, basic play and interaction
  • MANDATORY individual crates for each pet for sleeping and rest
  • 24/7 Caretaker supervision and/or video surveillance
  • Outdoor time subject to weather and Caretaker discretion

ADDITIONAL SERVICES:

  • Plant watering, mail collection, basic home checks as specifically requested

4.2 Service Area All Services provided within Austin, Texas city limits only. We reserve the right to refuse Services outside our designated service area.

4.3 Service Modifications Company reserves the right to modify, suspend, or terminate Services at any time based on:

  • Weather conditions and safety concerns
  • Pet behavioral issues
  • Staff availability
  • Operational requirements
  • Any circumstances beyond our reasonable control

5. CUSTOMER REQUIREMENTS AND OBLIGATIONS

5.1 Mandatory Requirements Before Services commence, Customer must provide:

  • Completed Pet Care Form (emailed upon booking)
  • Current vaccination records for all pets
  • Emergency contact information and veterinary details
  • Signed liability waiver and veterinary authorization
  • Clear service instructions and any special requirements

5.2 Pet Behavioral Standards Pets must NOT exhibit aggressive behavior including:

  • Biting or attempted biting
  • Intentional scratching or aggressive physical contact
  • Sustained aggressive growling, barking, or threatening behavior toward Caretakers
  • Any behavior deemed unsafe by Caretaker in their sole discretion

AGGRESSIVE PETS WILL BE IMMEDIATELY RETURNED WITH NO REFUND.

5.3 Customer Warranties and Representations Customer represents and warrants:

  • Legal ownership or authorized care of all pets
  • Complete accuracy of all provided information
  • Pet’s fitness for requested Services
  • Full disclosure of all behavioral issues, medical conditions, dietary restrictions, and special needs
  • Financial responsibility for all charges, damages, and related costs
  • Maintenance of adequate insurance coverage

6. EMERGENCY PROCEDURES AND VETERINARY CARE

6.1 Veterinary Authorization Customer hereby authorizes Company to seek emergency veterinary care for pets when Caretaker deems necessary. Customer agrees:

  • Company may use its judgment to determine what constitutes an emergency
  • Company will attempt to contact Customer but may proceed without Customer contact
  • Customer is solely responsible for ALL veterinary costs and expenses
  • Customer must maintain current payment information on file with designated veterinarian

6.2 Emergency Transportation Veterinary visits by Caretaker will incur additional charges of $15.00 per hour for Caretaker time spent at veterinary facility, in addition to all medical costs.

6.3 Medical Limitations Company Caretakers are NOT veterinary professionals and provide no medical advice, diagnosis, or treatment. All medical decisions remain Customer’s responsibility.

7. COMPREHENSIVE LIABILITY EXCLUSIONS

7.1 COMPLETE DISCLAIMER OF RESPONSIBILITY

CUSTOMER ASSUMES ALL RISKS. COMPANY IS NOT RESPONSIBLE FOR:

  • Pet illness, injury, death, or medical complications from any cause whatsoever
  • Pet escape, loss, theft, or disappearance
  • Injuries between pets or injuries to other animals, people, or property
  • Property damage caused by Customer’s pets (whether to Customer’s property, Company’s property, or third-party property)
  • Pre-existing medical conditions, undisclosed health issues, or genetic conditions
  • Allergic reactions, medication complications, or dietary issues
  • Transportation-related incidents or vehicle accidents
  • Weather-related complications, natural disasters, or acts of God
  • Service delays, modifications, or cancellations for any reason
  • Any consequential, incidental, punitive, or indirect damages of any kind

7.2 Maximum Liability Limitation COMPANY’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS, regardless of the theory of liability, is strictly limited to the lesser of:

  • Actual fees paid for the specific service session where incident occurred, OR
  • $100.00 USD

This limitation applies even if Company has been advised of the possibility of damages.

7.3 Property Damage

  • Customer is liable for ALL damage to Company property, equipment, or facilities
  • Company will document damage with photographs and seek reimbursement
  • Customer responsible for insurance deductibles and any costs not covered by insurance
  • Customer waives all claims against Company for property damage caused by Customer’s pets

8. INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless Company, its owners, officers, employees, contractors, agents, and affiliates from and against ALL claims, demands, damages, losses, costs, liabilities, and expenses (including reasonable attorney’s fees) arising from or related to:

  • Customer’s use of Website or Services
  • Customer’s pets’ actions, behavior, or condition
  • Breach of these Terms or any misrepresentation by Customer
  • Third-party claims related to Customer’s pets or property
  • Violation of any applicable laws or regulations
  • Any injury or damage caused by Customer’s pets to persons or property

9. PAYMENT TERMS AND POLICIES

9.1 Payment Structure

  • $20.00 NON-REFUNDABLE DEPOSIT required upon booking confirmation
  • Deposit applied toward final bill; remaining balance due at service commencement
  • Accepted payment methods: Venmo, Apple Pay, and other Company-approved methods
  • Customer authorizes Company to charge provided payment methods for all Services and fees

9.2 Holiday Surcharges $5.00 additional per visit / $10.00 additional per night for services on designated holidays: New Year’s Eve, New Year’s Day, Valentine’s Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving, Christmas Eve, Christmas Day

9.3 Cancellation and Refund Policy

  • Cancellations within 48 hours of service start date: $20.00 deposit forfeited
  • No-shows: full payment due with no refund
  • Company may cancel for any reason; if Company cancels more than 48 hours before service, deposit will be refunded

9.4 Additional Charges Customer responsible for all additional costs including:

  • Emergency veterinary expenses and Caretaker transportation time ($15/hour)
  • Property damage repair costs and insurance deductibles
  • Late payment fees (1.5% per month on overdue balances)
  • Collection costs and attorney’s fees for unpaid balances

10. DATA PRIVACY AND PROTECTION

10.1 Information Collection We collect and process:

  • Personal and contact information
  • Pet medical records, behavioral data, and care instructions
  • Home access information including security codes and keys
  • Payment and billing information
  • Service preferences and booking history
  • Photos/videos for service documentation and security purposes
  • Website usage data and analytics

10.2 Information Use Information is used to:

  • Provide and improve Services
  • Process bookings and payments
  • Communicate about Services and account matters
  • Document service completion and quality assurance
  • Comply with legal obligations and protect Company’s rights
  • Marketing and business development (with opt-out available)

10.3 Information Sharing We may share information with:

  • Service providers and business partners necessary for operations
  • Legal authorities when required by law or to protect rights
  • Insurance companies for claims processing
  • Third parties in connection with business transfers or sales

10.4 Data Security We implement reasonable security measures but cannot guarantee absolute security. Customer acknowledges that internet data transmission carries inherent security risks.

11. FORCE MAJEURE

Company is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters, severe weather, or acts of God
  • Government regulations, orders, or emergency declarations
  • Labor disputes, strikes, or staff shortages
  • Equipment failures, power outages, or system malfunctions
  • Pet behavioral emergencies or safety concerns
  • Pandemic, epidemic, or public health emergencies
  • Any other circumstances beyond Company’s reasonable control

12. DISPUTE RESOLUTION AND LEGAL PROVISIONS

12.1 MANDATORY BINDING ARBITRATION ALL DISPUTES ARISING FROM OR RELATING TO THESE TERMS, THE WEBSITE, OR SERVICES MUST BE RESOLVED THROUGH BINDING ARBITRATION, except for:

  • Small claims court matters within jurisdictional limits
  • Requests for injunctive relief for intellectual property violations

12.2 Arbitration Procedures

  • Administered by American Arbitration Association under Commercial Arbitration Rules
  • Single arbitrator appointed through AAA procedures
  • Venue: Austin, Texas
  • Each party responsible for own attorney’s fees and costs unless arbitrator awards otherwise
  • Arbitrator’s decision is final, binding, and enforceable in any court

12.3 CLASS ACTION WAIVER YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE PROCEEDINGS AGAINST COMPANY.

12.4 JURY TRIAL WAIVER
YOU WAIVE YOUR RIGHT TO TRIAL BY JURY for any disputes covered by these Terms.

12.5 Statute of Limitations ALL CLAIMS must be brought within SIX (6) MONTHS of the incident giving rise to the claim or be forever barred.

12.6 Governing Law and Jurisdiction These Terms are governed by Texas law. Any court proceedings not subject to arbitration will be conducted exclusively in Travis County, Texas state courts.

13. GENERAL PROVISIONS

13.1 Termination We may suspend or terminate your access to Website or Services immediately, without notice, for any reason including violation of these Terms, aggressive pet behavior, or non-payment.

13.2 Changes to Terms We reserve the right to modify these Terms at any time. Material changes will be posted on the Website with 30 days’ advance notice. Continued use constitutes acceptance of modified Terms.

13.3 Entire Agreement These Terms constitute the complete agreement between Customer and Company regarding Website use and Services, superseding all prior agreements or understandings.

13.4 Severability If any provision is deemed unenforceable, it will be modified to achieve maximum legal effect while preserving intent, and the remainder remains fully enforceable.

13.5 Assignment Company may assign these Terms without restriction. Customer may not assign rights or obligations without Company’s prior written consent.

13.6 Survival Liability limitations, indemnification provisions, arbitration requirements, and payment obligations survive termination of these Terms.

13.7 Legal Compliance Customer represents that they are not located in any country subject to U.S. government embargo or designated as supporting terrorism, and are not on any prohibited parties list.

14. CONTACT INFORMATION

Wag & Bone ATX LLC
Website: https://www.wagandboneatx.com
Email: wagandboneatx@gmail.com
Address: South Austin
Austin, Texas

ACKNOWLEDGMENT

BY USING THIS WEBSITE, BOOKING SERVICES, OR ACCEPTING PET CARE SERVICES, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms in their entirety
  • You accept all risks associated with pet care services
  • You agree to binding arbitration and waive jury trial and class action rights
  • You authorize emergency veterinary care and accept full financial responsibility
  • You will provide accurate information and maintain adequate insurance coverage
  • You understand this is a legally binding contract with significant liability limitations

THIS IS A LEGALLY BINDING CONTRACT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR WEBSITE OR SERVICES.